Issue: The following error messages appear when a user is running reports. The reports begin to process, but do not complete and appear to hang.

Error Messages:
1. "Processing... Processing Data for: Positions"
2. "FCSInfoServer. Automation error. The object invoked has disconnected from its clients."
3. "FCSInfoServer. The remote server machine does not exist or is unavailable."

Cause: This error is typically caused by inadequate permissions to the workspace path. The workspace path is a shared folder on the WSO Server that is used during report generation. The location of the workspace path is defined in the ws_srvr.ini, which is located on the WSO Server under the path C:\Program Files (x86)\FCS\WSO\Server\INI.

Solution: Within the ws_srvr.ini, the following text defines the location of the workspace path:
[SERVER]
WorkspacePath=\\servername\fcsServer\Temp\

• Confirm that the Share permissions on the FCSServer share are set to at least Change for the users running the reports.
• Confirm that the NTFS permissions are set to at least Modify on the Temp folder (or whatever folder is defined in the ws_srvr.ini) for the users running the reports.

More Information: This issue may occur in all 10.x and below versions of WSO Reporting and on some custom reports in 11.x and above.