Issue: When launching WSO Reporting version 11.7.0, the application hangs for an extended period before opening[cite: 3]. The following error message is received when a user attempts to run a report[cite: 4].

Version: This issue occurs in WSO Reporting version 11.7.0[cite: 6].

Error Message: "WSO Reporting is not responding."[cite: 8]

Cause: The error indicates that the CacheData table in SQL Server needs to be cleared[cite: 10].

Solution: Run the following script against the Common database[cite: 12]:

DELETE FROM [dbo].CacheData
WHERE [KEY] = 'UserName'

Note: Always make a backup of the database before applying any changes[cite: 15].